Terms & Conditions

Our Terms

These Terms & Conditions of Use (the Terms) set out the Terms by which you may make use of our Website https://broadbandguru.co.uk/ (the Website). Use of the Website includes accessing, browsing, or applying using our Website.

It is important that you carefully read these Terms before you use the Website, as they apply to your use of the Website. Please feel free to download or print a copy of these Terms for your own future reference. It is your responsibility to ensure you are aware of the nature of these Terms and how they may affect your use of the Website.

By using the Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you should exit the Website immediately and we request that you do not use our service.

For information on how we use personal data that we may collect through the Website and/or in relation to the services that we provide via the Website please see our Privacy Policy. For details on our use of Cookies please see our Cookies Statement contained within our Cookies Policy. Both our Privacy Policy and our Cookies Statement are incorporated by reference into this document.

About us

Broadbandguru.co.uk is a trading name of TFLI Limited, who function as a lead generator. TFLI Limited is licenced by the Information Commissioners Office, (Registration Number Z3585914), Registered in the UK, number 08424810. Registered Office Address: The Old Boiler Room, Adelphi Mill, Grimshaw Lane, Bollington, Cheshire, SK10 5JB.

Our service

Broadbandguru.co.uk is owned and operated by TFLI Limited

We are not a broadband provider and therefore we will not provide any contract directly to you; we provide an online broadband switching enquiry service, we will introduce you to four broadband brokers or broadband providers offering broadband services / contracts. By submitting an application through you will be giving your consent for TFLI Limited to share your details with the broadband brokers or broadband providers. We will present your enquiry in real time to four broadband broker based on the information you have disclosed.

It is also important to understand that we may be paid a fee by the  broadband brokers or broadband providers for introducing you to them.

There is no obligation for you to take up the broadband service with them. You should read their conditions carefully and make a responsible decision on whether you believe their service is right for you. If you have any questions or are unsure you should contact the broadband switching provider.

Accessing the Website

• Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service which we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time or for any period.
• From time to time, we may restrict access to some parts of the Website, or the entire Website, to users who have applied with us.

Intellectual property rights

• All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Website belong to TFLI Limited or its licensed source. All rights of TFLI Limited in such Intellectual Property Rights are hereby reserved.
• You may print off a copy, and may download extracts, of any page(s) from the Website for your personal use.
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Accuracy of Information

• TFLI Limited does not represent that the information contained in this Website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Website or for any reliance placed by any person on the information.
• We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
• We reserve the right to change these terms and conditions at any time by posting changes on the Website. It is your responsibility to review the Website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this Website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

Liability

• To the extent permitted by law, we exclude all conditions, warranties, representations, or other Terms which may apply to the Website or any content on it, whether express or implied.
• We cannot guarantee that the broadband broker will be able to find you a broadband offer, as contracts are subject to credit worthiness searches.
• We shall not be liable for any loss you may suffer unless we have been negligent or not acted in accordance with these Terms and Conditions or unless otherwise required by UK law. In the event that you do not use this form with reasonable care and in accordance with these terms and conditions or we discover or are notified that you are using this form fraudulently, we, the broadband provider reserve the right to charge you for any reasonable costs that we may incur in taking action to stop you using the form and recover any monies owed as a result of your activities.

Customer checks & referencing

Upon application the broadband provider may use both fraud prevention and credit referencing agencies to help make relevant decisions. Credit checks and credit reference agencies can also help prevent fraudulent applications so we ask you to agree to using data provided for the purpose of preventing fraud and ensuring that your identity is protected.

Information provided by you must always be true and accurate, as misleading information will be regarded as a breach of our terms and is likely to breach any agreement you have entered into with the broadband provider. Misleading information may also result in the instigation of criminal procedures against you.

If you have authorised any third parties to act on your behalf any information given by the third party will be contractually binding on you. Should you choose to make a joint application via the Website each party will be dealt with as a client acting with the consent of the other and if correspondence is entered into with one party of the joint application it shall be assumed that the communication is with both parties.

Information about you (including your visits to the Website) we will only process information about you in accordance with the privacy policy. When you use our Website and form you consent to us processing your personal information and therefore warrant that all information/data provided by you is accurate and correct.

Communication

Unless stated otherwise we may contact you via means of telephone, SMS, post or email to provide information and alerts relating to your application and or services We think may be of interest to You.

Acceptable Use

You may only use our site for lawful purposes. You may not use our site/form:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• to upload or transmit through the form: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer
• to upload or transmit through the form: any material which is defamatory, offensive or of an obscene character.

Links From The Website

• Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction

The Website & form is controlled and operated in the United Kingdom. These Terms and any non-contractual obligations arising out of or in connection with these Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.

Your Right to be Forgotten / Erasure Of Your Personal Information

Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:

• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
• When the individual withdraws consent.
• When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
• The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
• The personal data has to be erased in order to comply with a legal obligation.
• The personal data is processed in relation to the offer of information society services to a child.

 There are some circumstances where the right "to be forgotten" does not apply i.e. where we need to comply with a legal obligation.

If you wish to request your "right to be forgotten" please email: compliance@tfli.co.uk

Our marketing partners will also be informed of  your right to be forgotten should you also request this.

Complaints

We endeavour to make every effort to ensure our service to you is excellent; however, if you wish to make a formal complaint, please send your complaint via email to complaints@tfli.co.uk or by writing to the following address: The Compliance Manager, TFLI Limited, The Old Boiler Room, Adelphi Mill, Grimshaw Lane, Bollington, SK10 5JB.